This despite discussions by phone and exchanges of emails. On the airbus A380 we had seat up stairs. I booked five months before my flight. ConsumerBoard is your trusted platform to share complaints, feedback, reviews and ratings. 6) Called customer service didn’t get satisfactory resolution, only got “we’ll get back to you in 24 hours and we can’t do anything to make you feel better/compensate for your stress and loss”. On board we were offered no special meal selection, and as we had friends travelling in economy class on the same flight were able to confirm that the meals offered were exactly the same. Star Alliance policy is that the main carriers baggage policy applies Overbooking paying customers, and 2. forcing loyal customers to fly on Qantas, a sub-par service, at such late notice. They have mentioned some technical hitch that is STILL not sorted it appears. I will escalate this matter until I get an apology as I wasted so many phone calls over 7 days, nervous breakdown in the airport , my baby girl was cranky by the end of it. Jayan. The food was horrible on the flight. This morning I spoke with Dipanjana Chakraborty from Kolkata Reservation office and wasted about 20 minutes explaining the situation. Not just that, this has also resulted in quite a bit of loss for us – spending on taxis unneceasrily to airport and home, pre-planned travel in HK costs. Your experience matters. We would like to change our flight to a much later flight on Nov-06-2016. He then told me to send this email with attached medical certificate and if approved, the charge would be $6.28 which I am happy with. However I told him I should only be paying any fare difference and not other surcharges. I had made a reservation for my parents Prakash Rao & Lakshmi for CCU-SFO-CCU Sector and the PNR# is 3UJ6LY. As part of our ongoing efforts to safeguard your account, you must replace your numeric PIN with a complex password. I would urge Singapore airlines to re-imburse me for all of this and put me on the earlier available flight to HK, upgrading me to Business class as I have now lost sleep last night thanks to Singapore airlines. I left the Philippines without my luggage. It’s ridiculous as in their system totally not allowed to pull miles from anyone to 3rd party account. Due to the immense pressure we were in, we couldn’t find this link earlier. Deeply disappointed with Singapore Airlines! This proceeded to cause chaos for me and leave me stranded in Singapore for 12 hours. ignorant). During the SARS outbreak in 2003/04, Singapore Airlines discontinued flying to Brussels, Las Vegas, Chicago, Hiroshima, Kaohsiung, Mauritius, Montreal, Vienna, Madrid, Seattle, Shenzhen and Surabaya. It was my return flight from Shanghai to Singapore on above mentioned date & flight that due to departure at 14:30hr but the flight was delayed without any information on when we can depart. Photos of damaged baggage / Letter of authorisation was, If this could be looked at urgently and a compensation could be initiated at an earliest, would be appreciated. SIA should really take a look at its customer service, if it even has any. Do you really think its funny? Totally unacceptable. Singpore to Kolkata on SQ516 The Airline refused to take responsibility for the damaged goods. Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA. However Singapore to London was a different story we departed Singapore on 21 Dec 17 on arrival at Changi we booked in and the attendant did not even tell us where the “gold lounge” was even though on our documentation it clearly showed we were partner gold. We were asked to enquire at transfer F. We went there and talk to a lady at the counter and the followings were exchanged: me: how come your plane just changed boarding gate without us? I pointed out that 21/7/2017 is more than 3 months from 16/3/2017. My unfortunate experience was on Sunday 15 July on an overnight flight from Singapore to Sydney, SQ231. 1. The awards are based on a survey that includes responses from thousands of experienced travelers, and ranks everything from hotels to islands. SilkAir, Scoot and Tigerair are its subsidiaries. Please do not hesitate to contact us via email if you have any questions. I’m now thinking what a dope I must be to try before you buy and put faith in a name brand. to Auckland – via Frankfurt and Singapore. Until finally she told me my refund had been refunded and when i ask her whether can she email me so that i can check with the bank, she put me on hold for 25 mins. Your customer service failed to deliver: in Melbourne when you arranged for my flight to be changed with such a short layover, when you assured me irrationally that I would make my connecting flight, and finally when I arrived in Singapore, when you couldn’t even take responsibility for the debacle of a situation you had forced me into. I even wrote back to Daniel Gomes about her approach but disdain. HK Immigration had closed by this time (closes at 11 PM HK). Within … Also we are okay with dairy products, onion, garlic,so it is not a necessity for us to choose jain meal. By then I was in panic, and it is too late for me to change to early flight as the 7 pm has left and the midnight flight is full. As a result, I was late for the today 8 am meeting in Singapore. When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. All those hours planning 1 year in advance is wasted and I feel un-valued as a customer and very dissatisfied. • 2nd Feb, personally visit SIA and Dnata office at Perth airport The two guys who were very rude and showed great power are Daniel Gomes and Rocky Gupta, especially Rocky Gupta who seemed to be on power run and behaved very arrogantly. But this incident was a shock to them. For Covid-19 related assistance, please click here. Poor flight closed toilet plus very noisy. I have done my part in reporting that my luggage was lost but they did not act accordingly because my luggage was forcibly opened in Rome International airport. I'm having trouble getting past the payment screen in a *A award booking: Changing return city after outbound flown. • Dnata conveniently closed case The image wasn’t very clear. As I was freaking out, I called my sister and she requested to speak directly to the SIA staff (named Alex), she was trying to discuss the best option available and express her disappointment in SIA, Alex told his colleague that “she was yelling” over the phone. This kind of behaviour is completely unacceptable and unethical. I successfully managed to have the pre-arrival form with the notification slip no. Seriously people stay away from Singapore Airlines. When I asked a member of the cabin crew he had no idea, eventually working out that the passenger had to stand up to make this work. And I have not had a single formal apology from you. Certainly not expected of an airline of this caliber.Â, Flight SQ225 from Singapore to Perth 29th Jan 2017 missing luggage We booked a flight with Singapore Airlines as the main carrier from Athens My husband has said that we want this sorted today and my ticket issued. In hindsight it was a huge mistake. I was a business class passenger on flight SQ 810 from Manchester to Singapore on Monday 4 December 2017 at 1100 which was cancelled after four hours on the tarmac due to hydraulic problems. In fact, it was the worst flight I have ever had on any airline. • Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage – No as such damage Your marketing video promises an outstanding ‘personalised’ journey, where a flight with SIA will let the imagination fly. I was utterly disappointed in the way SIA chose to give us no compensation for changing morning flight to an evening flight. I am having the return booking for New Delhi with my wife on 15th of October 2016 by SQ 208-SQ402. They are cheating customers, I have now read several negative reveiws on various websites, including facebook from disgruntled customers who have been cheated by them. I was taking SQ 833 yesterday from Shanghai Pudong to Singapore. 1. precedence as we were flying with them first. However Singapore Airlines have since made changes to our above schedules, SQ256 now departing from Brisbane on Thursday 21st December 2017 at 09:10, SQ424 arriving Mumbai on Thursday 21st December 2017 at 21.45. Later when the authorities delivered the lagguage at home her valuables were missing. . they were very sweet and helpful, changing our seats for us and printing boarding cards. Singapore Airlines will not be liable to carry out these mitigating efforts in cases where the flight cancellations, delays and misconnections arise due to factors beyond the airline’s control, for example, acts of God, acts of war, terrorism etc, but will do so on a best effort basis. But, it only takes off at 2.30 am. We booked a return flight to Penang via Singapore Airlines. What a shame the program producers didn’t take time to check out the lesser service classes on Singapore Airlines. SIA does not deserve any award or recognition I dread to think what this long-haul flight will be like given my most recent experience with an airline that seems more concerned about its status than its honest and less affluent customers. She said the fare difference on Veronica’s new travel with a reference W88QCU was higher than what was originally paid which was $646.44. However, right now, I feel like it’s the same as United Airlines. My flight with Singapore Airlines was anything but the world’s best. On 25 Sep, i.e. We have now been waiting 5 days for a response from the airline which is not acceptable for a company with supposed impeccable customer service. An hour passed before I was provided accommodation for the night, while my parents arrived in Penang – and had to turnaround as i would not be arriving till the following morning. I know things can go wrong but when they get it wrong, the customer should not be put through all this stress and time wasting trying to get the matter resolved. Dear sir/madam, Although not available on all flights I went on line to confirm it was offered on my flight but could only be booked 24 hrs before departure. We now have 0 velocity points and 0 krisflyer points. I have request to Singapore Airlines to remove my surname from my ticket and they asked me to contact with third party agent. Singapore Airlines informed our travel agent that they would have to refund the money (within 7-10 days) and we would have to pay again to get seats – no explanation and no assurances. All of this inconvenience to ourselves has been caused by Singapore Airlines making the changes to our original schedules and leaving us no alternative but to forcibly work with SIA to help resolve the problem they created in the first place. So I redeemed my credit card points to my husband krisfkyer account so that he can redeem flight ticket too. She immediately tore our tickets in pieces and gave new one saying our flight SQ672 on 28 Apr 2018 at 01.20 from Singapore has been rebooked on SQ672 on 29 Apr 2018 at 01.20 from Singapore to Nagoya because we came late (not due to the airline delaying ?) I hope to get some response, from your team who will step up to take the ownership of the situation and deal with customer concerns in a much better way. Toronto was discontinued in 1994. Please refer below to the original feedback/complaint that was submitted: “This is with extreme disappointment and sadness, I wish to inform that my parents travelled from Melbourne to Kolkata (via Singapore) on Saturday, the 4th of August, 2018. Surely the system should have cancelled the 1 st booking after the waitlist flight becomes available and confirmed. 
 Is this the type of service that first class/business passengers deserve? They would not read, or though, you claimed it to be an award for the world’s best airline. I have been trying to contact the officers but rarely somebody answers the call. Hi, tinuviel01, Airline food, is kind of like in-flight entertainment (movies, music, etc) in that no matter how much of a selection they make available, someone isn't going to like it.. that's just the way it is with these types of subjective elements.. As far as the curry goes-- and having had that option* before-- I'll say this.. My understanding is to change the date max $50 per passenger should be charged and any differential fare if same class is not available. Quoting her words – “What has happened to your baggage – It happens”. I could have flown on many other airlines to fly direct to Hong Kong, but I specifically chose a LONGER flight because I wanted to fly with Singapore. Alex was completely unprofessional and I am appalled at the customer service we received from SIA. Both Companies are under the Star Alliance umbrella, but do not adhere to the respective policies. There was no choice, the chicken noodles were not only cold, they had become an almost solid mass of starch. They tried looking for staff for assistance at the destination airport but no one was eager to help out. The torturous experience continued for the duration of the flight. 3) No auto-refund on change in seat class As I looked around the cabin i could not see anyone who had been able to achieve this – most giving up entirely and others with just the calf support extended in a truly uncomfortable position. At the end, there is not even any form of help but just tell me to wait for boarding at 1 am. What I can say is that I am very disappointed with SIA service. It doesnt work and sometimes gets stuck. There are two bridges which link Singapore … My use of the entertainment system was also severely compromised even if I had been an adequate distance from the screen. Upon check in I was NOT very warmly greeted by your check-in staff. Singapore Airlines failed us – We haven’t even boarded the plane yet! The company then decided that it needed to issue our tickets separately due to me having Krisflyer points to redeem for a few pounds reduction on my ticket. I straight away rang and requested a change of date (within 15 hours of booking). I live 90 mins drive from penang. We were meant to depart from Hobart. But what we were offered was vegetarian meal that comprised of egg. My partner is very tall and is best accommodated in an aisle seat with maximum leg room, my 14 year-old daughter was happy to be next to one of us. I could not believe that SIA standard has dropped to this level. The officer refused to listen to us, citing they did not want to inconvenience us. The reason? Truly sad & mad & worrying right now! Singapore Citizens and Permanent Residents who are required to make payment for the COVID-19 test will be informed separately by the ICA of the payment link. This is extremely disappointing and terrible service! They said we had to pursue with Aegean, wh. I have loved flying with Singapore Airlines in the past and always sung their praises to others BUT I am not going to go through this again with them. • Arrived Singapore airport 3rd Feb and straight check out luggage I said to her that Veronica had broken her leg and it really is irrelevant whether she had cancer or was being treated for any other illnesses as the MC was provided by the NSW state government hospital and signed by the relevant doctor, After a lot to to-ing and fro-ing with no satisfactory outcome, I asked to speak to a supervisor or manager. For any other assistance, you can contact our local Singapore Airlines reservation and ticketing offices. Other changes to awards are only USD$20 to change online. Honestly we are saddened by the way SIA treated us. My wife booked a ticket for me and herself online. For many many years I have flown with QANTAS and its one world affiliated airlines. We are therefore seeking compensation for our overnight stay at a hotel/transfers in Mumbai on the 21st December 2017. We contacted our bank regarding the credit card payment and they informed us that the payment had been authorized and Singapore Airlines has the authorization number to access payment. I was assured by SIA staff that that the layover was perfectly normal and I would make my connecting flight. If I did not check myself, I would never have known this until departure. However, I never expected that because I have an infant, that an infant ticket would complicate matters. However, due to the flight change from Melbourne to Singapore, I was only left with a 65 minute layover time. Singapore Airlines has set an example in putting across the message that customers aren’t to be punished during tough times. Its now been 1 week, I went to doctors today to seek a checkup. My flight bookings are done by my finance manager and I was supposed to return on Sunday. Not even sitting together with my husband anymore As per the pre-arrival my name is Ratna and surname is Shankar (all my official records reflect the same). I told her the return fare on that day was $652.72 and I would only pay this difference. Singapore Airlines is a member of Star Alliance. i hung up, of course the email didnt come through, the call didnt come through, my refund didnt come through.
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